Hotel Grand Toya
What Guests Say
The best service from staff out of all the accomodation we stayed out during our trip! The staff went out of their way to accommodate us during our stay, we were taking early/late buses to/from skiing in Rusutsu and they even organised a small breakfast on the go for us! The included breakfasts and dinners were an experience in themselves! We thoroughly enjoyed the beautifully prepared meals, plus the outside onsen was great. Our room had great views of the lake & were extremely spacious compared to other accomodation we stayed at in Japan. Would definitely recommend!
Lucy
February 2024
Great location next to the lake. We could see the fireworks from our room. The staff were very helpful in making sure we knew exactly how everything worked. Nice onsen. Japanese-style dinner and breakfast were included and the hotel was able to prepare a vegetarian option for both meals (which we requested in advance.) Hotel is a little dated but this was not a problem and it was good value for money.
Alan
July 2024
free parking, good location, good views, quiet in winter, room size for 3 adequate comfortable, tatami floor and beds, clear instructions on how to use the onsen, great service overall, onsen is perfect , there is an outdoor onsen and indoor area. the food breakfast and dinner served was great . it is not as classy as the newer hotels but it is more traditional and that is what we wanted. check in and check out was fast. there is lift facility. well maintained and warm even tho its winter and 1deg celsius
Foopat
December 2023
For the money it costs it was an authentic and very good ryokan and onsen experience. The view is amazing, as you can see the lake, and in summer, even fireworks from the room. Room is bigger than most ryokans. Onsen is clean and we liked how there were baths with different water temperatures, including external bath. The food was also great, you eat in a common area. Location-wise it is next to the boat terminal and also just behind the bus station.
Sara
July 2023
Convenient location and on waterfront property, perfect spot to watch the nightly fireworks. One block to the bus station. Personable staff, who personally and enthusiastically handed a pair of extra large slippers for my husband. We love taking the public buses to Mt. Usu and Toya train station.
Michelle
June 2025
Great location right on the lake. Convenience stores and coffee shops nearby. Check-in was detailed and handled very well. The breakfasts were good - the dinners were great.
Stephen
August 2024
Traditional Japanese style hotel, very clean and comfortable. Onsen area excellent with lot of amenities, creams for face, hair care…. Room very silent, warm and with nice views to Toya Lake.
Salvador
January 2024
Onsen had lots of free creams to try, relatively clean, not super fanciful. Staff very helpful, polite. There was a washing machine and dryer in the ladies bath! Dated hotel but the prices were also the lowest in the region. Given that there were daily fireworks for 20mins (even after it had been raining!), it was a very welcome bonus to our stay.
Rui
May 2023
the location is very near to the lake and it is very easy to access all amusements. the room is very neat and clean. the onsen makes everyone satisfied. It is easy to book through the website and make a payment
Johanes
June 2023
Amazing location, especially if you don't have a car as it's right across from the bus station and right on the lake. Very kind and helpful staff. I loved the light remote functions. Yes, it's older and not super updated, but very comfortable and functional.
Jennifer
October 2024
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